Shipping Policy

Made to order

Every gate is built after you order it. Production takes 5-10 business days from the moment we confirm your dimensions and finish by email. Custom colours and oversized gates can take a few days longer; we tell you if so.

Where we ship

We ship worldwide from our workshop in Bursa, Türkiye. The countries available at checkout are the United States, Canada, the United Kingdom, Ireland, Germany, France, the Netherlands, Belgium, Austria, Switzerland, Sweden, Norway, Denmark, Finland, Italy, Spain, Portugal, Australia, New Zealand, the United Arab Emirates and Türkiye. For any other destination, email dogukan@luminagates.com before ordering.

Cost and transit time

Shipping is included in the product price. Gates travel by tracked express courier (DHL, UPS or FedEx, depending on destination) and typically arrive 3-8 business days after dispatch. You receive the tracking number by email the day the gate leaves the workshop.

Import duties and taxes

Because your gate ships from Türkiye, the destination country may apply import duties, customs processing fees or VAT / sales tax on arrival. These charges are set by your government, are not included in our prices and are payable by the recipient, usually to the courier before or at delivery. We declare the true value of every shipment; we cannot mark parcels as gifts or lower the declared value.

Packaging

Gates are packed flat in a reinforced double-wall carton with corner protection. Hardware ships in a separate labelled bag inside the carton, together with installation instructions.

Damage in transit

Please inspect the carton and the gate on delivery. If anything is damaged, photograph the packaging and the damage and email us within 48 hours. We will repair, remake or refund the gate; there is no cost to you and you do not need to deal with the courier.

Address accuracy and failed deliveries

Please double-check your shipping address and phone number at checkout; couriers use the phone number to arrange delivery. If a parcel is returned to us because of an incorrect address or because it was not collected, we will contact you about re-shipping; the cost of the second shipment is charged at cost.