Privacy Policy

Who is responsible

The data controller for this website is Doggo LLC, operating as Lumina Gates. Questions about this policy go to dogukan@luminagates.com.

What we collect and why

When you order: your name, email address, phone number, shipping and billing address, the gate configuration you chose, and your payment status. We use these to manufacture and deliver your gate, send order and shipping emails, handle warranty claims and keep accounting records. When you contact us: your name, email address and the content of your message, used only to reply. When you browse: standard server logs (IP address, browser, pages requested) kept briefly for security, and usage and ad-measurement data collected by Google Analytics and Google Ads as described under "Cookies and analytics".

Payments

Payments are processed by Stripe, Inc. Your card or wallet details are entered on Stripe's secure checkout page and never reach our servers. Stripe's privacy policy applies to that processing.

Who we share data with

Only the services needed to run the shop and fulfil your order: Stripe (payment), our courier (name, address and phone number for delivery), our email provider (order and shipping notifications), our hosting provider, and Google (Analytics and Ads measurement, see below). We do not sell or rent personal data.

Cookies and analytics

We use Google Analytics to understand how visitors use the site and Google Ads to measure whether our ads lead to orders. Visitors in the EEA, the UK and Switzerland see a cookie banner: these tools only set cookies after you accept, and if you reject they send only limited signals without cookies or advertising identifiers, which Google may use for aggregate, modelled reporting. Elsewhere they are on by default. Wherever you are, you can change your choice at any time with "Cookie settings" at the bottom of every page, or block cookies in your browser; neither affects your order. Stripe sets cookies on its own checkout page for fraud prevention.

International transfers

We are a US company with a workshop in Türkiye, so order data is processed in both countries and by the providers named above. We only share what is needed to deliver your gate.

Retention

Order records are kept for as long as required for warranty claims and tax law (typically seven years). Contact-form messages are deleted once resolved.

Your rights

You can ask us to access, correct or delete your personal data, or object to its processing, by emailing dogukan@luminagates.com. Residents of the EU, UK and California have additional rights under their local laws, which we honour.

Children

This site is intended for adults. We do not knowingly collect personal data from anyone under 16.

Changes

We will post any changes to this policy on this page with a new "last updated" date.